In that statistic, Travelport general manager and VP of U.S. sales Erika Moore sees an opportunity for travel management companies and corporate travel managers to manage a bit more, especially when it comes to lightly managed travelers.
Moore said travelers, both business and leisure, want to personalize their trips, and corporate booking tools and add-on technologies now allow travel managers and TMCs to offer more guidance - say, on pricing - and more flexibility for travelers researching and booking business trips.
About half of business travelers feel restricted by their travel policies, according to a survey by Travelport.
The policy that a corporate travel manager writes into the corporate booking tool, for example, could remain strict about the type of hotel a traveler can use but be flexible about the return date at the end of a trip. That would allow the traveler freedom to tack on leisure travel while a gamification tool could capture the savings if the traveler instead opted to return on a cheaper flight immediately after business is done.
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